Shipping & Order Support

Shipping

Fresh Delivery is a flat $6.95, free on orders of $99+. Discounted at checkout automatically -- no coupon needed.

We ship via UPS and USPS to most of the 48 contiguous U.S. states. We don't ship to U.S. territories or freely associated regions, international addresses, P.O. boxes, APO/FPO/DPO and other military-region addresses, or rural-route and highway-contract boxes. Because of state hemp-flower laws, we also can't currently ship to Alabama, California, Colorado, Georgia, Idaho, Iowa, Kansas, Louisiana, North Dakota, Oregon, Tennessee, Utah, and Washington.

Orders placed before 2:00 PM Central Time on a business day usually ship the same day. Orders placed after the cutoff, or on weekends and holidays, usually ship within 1-3 business days. After the carrier receives your package, transit usually takes another 3-7 business days. Delivery dates are estimates and aren't guaranteed.

Business days exclude weekends and holidays. Orders may be delayed by address review, payment or compliance review, severe weather, carrier disruptions, or other circumstances outside our control.

Order tracking: You'll receive an automatic email with your UPS or USPS tracking number when your order's shipping label is purchased.

Hemp flower is a regulated product, and its legal status varies by state. It is the customer's responsibility to understand and comply with the laws of their state and locality before placing an order. DK Medicinal is not responsible for orders seized, delayed, or returned due to local restrictions on hemp products.

Order Support & Product Integrity

We want you to feel confident ordering from us. Because our products are consumable hemp goods, all sales are final and we do not accept returns or exchanges after delivery. This safety-first policy protects product integrity and helps us maintain consistent handling standards for every customer.

If your order arrives damaged, incorrect, or with a delivery issue, contact us at support@dkmedicinal.com or (619) 348-5599 within 30 days of delivery. We'll review the issue and help with next steps.